18-Aug-2017, Ad#: 17769, Views: 1497 Category: Customer Service
Service Coordinator (m/w)(Fulltime)
DMG MORI Machine Tool Trading Co., Ltd.
Job location Guangdong
Company introduction DMG MORI is the leading machine tool manufacturer with over 12'000 employees worldwide. In China there are several service and sales areas with over 340 employees and more than 15'000 installed machine tools.
Job description Major Duties & Responsibilities:
1) Coordinating service activities, including:
a) Answering & transferring phone calls from customers;
b) Update and maintain service data in the ERP system, analyzing the data and forwarding them to billing team responsible person;
c) Provide customers out of warranty with service contract and SP quotation;
d) Check the account balance with customers and responsible for collect money on weekly basis;
e) FAP collecting support;
f) Consolidate DSR, export to ERP system & process with service Tips.
2) Obtaining regular progress updates for work orders.
3) Coordination with finance and responsible on service case A/R collection.
4) Support the Spare Return Part Collection.
5) Local office administration support if necessary
Candidates Local Chinese
Qualifications 1) College degree in office administration or relative majors;
2) Good knowledge of office administration, working experience in multinational corporation is preferred;
3) Practical knowledge of Office tools, can operate BaaN IV, ERP LN and databases;
4) Good attitude, clear expression, good ability of organization and coordination, independent and flexible.
5) Good knowledge of written and spoken English
Contact DMG MORI Machine Tool Trading Co., Ltd. Mr. Philipp Knobelspiess